I would like to thank especially Mr. William John Reilly who has devoted countless hours to editing my original script, devising a methodology for managing this and future documents in standard book format and applying the rules of technical documentation to this publishing project. Mr. William is convinced that Quality Management and Performance Improvement are a subset of the principles and practices of the Project Management Institute and The American Society for Quality, of both of which he is a member.

Saad Mohammad Razin